Terms and Conditions

1. Who We Are

Mirva is operated by Mirva Limited. Our business address is NO. 36, NWAGBA ABA, ABIA, ABIA STATE,NIGERIA. You can reach us at support@getmirva.app.

2. Acceptance of These Terms

By using Mirva, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and any other rules or policies we publish for specific features. If you do not agree, do not use the platform.

3. Eligibility

You may use Mirva only if you can legally enter into a binding contract in your country and you are not barred from using our services under applicable law. You must also provide accurate information and keep your account details up to date.

The platform is not intended for children under the minimum age required by law in their country, and in any case not for children under 13.

4. Our Service

Mirva is a marketplace that helps buyers and sellers connect, message, negotiate, list items, and complete purchases. We may offer account features such as favorites, offers, messaging, notifications, wallet balances, payment processing, buyer protection, delivery tracking, support tools, and dispute handling.

We may change, add, suspend, or remove features at any time. Some features may only be available in certain countries, on certain devices, or to certain account types.

5. Account Registration and Security

You must provide true, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login details and for all activity that happens under your account.

If you believe your account has been compromised, you must notify us immediately. We may suspend access if we detect suspicious, fraudulent, or unauthorized activity.

6. User Content

You are responsible for the content you submit, upload, post, or send through Mirva, including text, photos, videos, listings, profile details, reviews, and messages.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, and process your content only as needed to operate, promote, secure, and improve the platform, and to provide features you choose to use.

You keep ownership of your content. We do not claim ownership of your listings or images.

7. Marketplace Rules & Community Standards

Mirva is intended for lawful marketplace activity only. By using the platform, you agree not to list, sell, buy, request, promote, upload, post, or share any items, services, or content that are illegal, fraudulent, harmful, misleading, abusive, or otherwise prohibited by these Terms or applicable law.

• No stolen goods, counterfeit goods, or items that infringe intellectual property rights.
• No illegal, age-restricted, dangerous, or unsafe goods.
• No deceptive listings, false descriptions, fake reviews, manipulated images, or fraudulent transactions.
• No harassment, bullying, intimidation, threats, hate speech, discrimination, stalking, or abusive behavior toward other users.
• No sexually explicit, pornographic, obscene, violent, or otherwise objectionable content.
• No spam, phishing, scams, impersonation, malware, or malicious links.
• No attempts to bypass platform fees, account restrictions, moderation systems, or security controls.
• No activity that violates applicable law or compromises the safety of other users.

Mirva maintains a zero-tolerance policy for objectionable content, abusive users, fraudulent activity, and conduct that threatens the safety or integrity of our marketplace.

Users can report listings, messages, reviews, or other users they believe violate these Terms through the in-app reporting tools. Users may also block abusive users to prevent further communication and interaction.

We review reports of objectionable content and abusive behavior as quickly as reasonably possible, generally within 24 hours of receiving a report. Where appropriate, we may immediately remove offending content, restrict its visibility, suspend listings, temporarily restrict accounts, or permanently terminate accounts that violate these Terms or pose a risk to our community.

We reserve the right to investigate suspected violations, cooperate with law enforcement where required, and take any action we reasonably consider necessary to protect our users, comply with applicable law, and maintain a safe and trustworthy marketplace.

8. Messaging and Offers

Messaging is provided so users can discuss listings, offers, and orders. You agree to use messaging only for legitimate marketplace purposes. You must not send spam, abusive content, malware, scam links, or messages that violate the law or these Terms.

Offers submitted through the platform may be tracked, expired, accepted, rejected, withdrawn, or otherwise managed according to the features we provide.

9. Purchases, Payments, Buyer Protection, and Fees

When you buy, sell, or complete a transaction through Mirva, you agree that payment processing, platform fees, delivery fees, refunds, transaction protection workflows, and settlement services may be facilitated through our platform together with regulated third-party payment providers.

• Prices, fees, taxes, and delivery charges may be shown before checkout.
• We may charge service fees, processing fees, and other charges where disclosed.
• Payments may remain in a pending state and may only be released after applicable transaction conditions have been satisfied in accordance with our marketplace policies and the processes of our payment partners.
• Refunds, reversals, chargebacks, and disputes may affect your balance or wallet history.

You authorize us and our payment partners to process charges, payouts, refunds, and related payment actions that are necessary to complete the transaction or resolve a dispute.

10. Seller Responsibilities

Sellers are responsible for ensuring that listings are accurate, lawful, and complete. Sellers must have the right to sell the items they list and must provide truthful descriptions, accurate photos, and fair pricing.

Sellers are responsible for packaging items properly, handing them over as agreed, and cooperating with delivery or dispute processes when required.

11. Buyer Responsibilities

Buyers are responsible for reviewing listings carefully, asking questions before purchase, paying on time, and providing accurate delivery information. Buyers must not misuse the platform, make false claims, or abuse refund or dispute processes.

12. Delivery and Risk

Delivery timelines are estimates unless we clearly state otherwise. Risk of loss may pass according to the delivery method and order status, and may vary by transaction type, carrier, or dispute outcome. We may require proof of delivery, buyer confirmation, or other evidence before completing a transaction.

13. Disputes, Returns, and Refunds

If there is a dispute, missing item, damaged item, counterfeit claim, or other issue, we may ask for supporting evidence and may temporarily hold funds while we review the matter. Our decision may be based on transaction records, chat history, delivery evidence, user reports, and other available information.

Refunds and returns, where available, are handled according to the specific order, the state of the transaction, and applicable law. Some fees may be non-refundable where disclosed.

14. Wallets and Balances

If Mirva offers wallets, pending balances, seller balances, pending balances, or similar features, those balances are records maintained by the platform and are not bank accounts or stored-value accounts unless we clearly say otherwise.

We may correct wallet balances for refunds, chargebacks, reversals, disputes, fraud, platform errors, or legal compliance. You may not transfer or use balances in a way that breaks our rules or applicable law.

15. Prohibited Conduct

You agree not to:

• break the law or encourage others to do so;
• post misleading, defamatory, obscene, hateful, or harassing content;
• upload malware, viruses, scripts, or harmful code;
• scrape, copy, or reverse engineer the platform without permission;
• circumvent security, moderation, or account limits;
• impersonate another person or business;
• interfere with app performance, servers, or user accounts;
• use the platform for fraud, money laundering, or other financial abuse.

16. Intellectual Property

The Mirva name, logo, design, software, text, graphics, product structure, and other platform materials are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or use our branding or platform materials without permission, except as allowed by law or by these Terms.

17. Third-Party Services

We may integrate third-party services such as payment providers, hosting providers, analytics tools, notification services, email services, and logistics partners. Their services are governed by their own terms and privacy policies.

We are not responsible for third-party websites, services, or products that are not under our control.

18. Account Suspension and Termination

We may suspend, restrict, or terminate your account at any time if we believe you violated these Terms, created risk for users, caused legal exposure, or misused the platform.

You may stop using the platform at any time. You may also request account deletion through the app or by contacting support, subject to the data retention rules in our Privacy Policy and any legal obligations we must follow.

19. Account Deletion

If your account can be created in the app, you can also delete it in the app. For example, go to Settings > Account > Delete Account. If you cannot access the app, contact support at support@getmirva.app.

We may keep certain information after deletion where required for legal, tax, accounting, fraud prevention, safety, or dispute-resolution reasons. See our Privacy Policy for more details.

20. Disclaimers

The platform is provided on an “as is” and “as available” basis. To the fullest extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the platform will always be uninterrupted, error-free, secure, or available at all times. We do not guarantee that every listing, message, seller, or buyer is truthful, safe, or reliable.

21. Limitation of Liability

To the fullest extent permitted by law, Mirva Limited and its directors, employees, partners, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising from your use of the platform.

Our total liability for any claim related to the platform will not exceed the amount you paid us for the service giving rise to the claim, or the minimum amount allowed by law if a lower limit is not permitted.

22. Indemnity

You agree to defend, indemnify, and hold harmless Mirva Limited from claims, losses, liabilities, damages, costs, and expenses arising from your content, your use of the platform, your violation of these Terms, or your violation of any law or third-party right.

23. Changes to the Platform or These Terms

We may update these Terms from time to time. If we make material changes, we may notify you by email, in-app notice, or another reasonable method. Your continued use of the platform after the updated Terms become effective means you accept them.

24. Governing Law and Disputes

These Terms are governed by the laws of the country where Mirva Limited is established, unless mandatory consumer law requires otherwise. Any dispute may be handled by the courts or dispute process that has jurisdiction over our business, unless a different rule is required by law.

Nothing in these Terms removes rights that cannot legally be waived in your country.

25. App Store and Google Play Acknowledgments

If you use the app on Apple or Google devices, you also agree to the applicable store terms and policies for your device and account. We provide a privacy policy, support contact details, and a clear in-app account deletion option, where required. Store providers are not responsible for our content, support, or services unless their own terms say otherwise.

26. Contact Us

If you have questions about these Terms, contact us at: